What if I have not received my licensing number yet?

Please update your account details to show that you have a license and use "TBC" as the license number if you do not yet know this.

The expiry can be set for 3 months, and again this will need to be updated when you receive the license. We will also require a copy of the license for our records when you have received it - you can upload an image of it on your account page in the "License" section. 

If you have a license on the way, please send us an email with your new license details and/or a confirmation email from your council. Please note, this does not guarantee your account will be re-opened.

If you need further assistance

If this help article did not answer your question, you are of course more than welcome to reach out to us by clicking the button below.

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