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Overview of our Deposit Service

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Main goal of the deposit service

The main goal is to make it safer for you as a buyer to transact through Pets4Homes. We know it is common practice for sellers/breeders to ask for a deposit to be transferred before a viewing. As a buyer, it can often be an uncomfortable experience transferring hundreds of pounds to an unknown person.

Our new deposit feature solves this by allowing you to place the deposit with Pets4Homes until you are ready to release the funds. We hold the deposit until you have confirmed that the seller is genuine and when collection of the pet has taken place.


How do deposits work for me as a buyer?

As a buyer, the deposit process has 4 main steps:

Step 1: Find the right pet for you

Find the pet you would be interested in rehoming through Pets4Homes

Step 2: Contact the seller and arrange a viewing

We always encourage you to first contact the seller of the pet to agree on all practical arrangements, and to also book a visit to see the pet. You can contact the seller by either calling them, or by sending them a message on Pets4Homes.

Step 3: Place a deposit

Once you have decided to place a deposit, you simply navigate to the advert page of the pet, and click the "Place Deposit" button shown below. You will then have to go through our payment flow. Note that we at this stage only accept Visa and Mastercard.

Once the deposit has been sent, it will be held by Pets4Homes (Note: the money will not be sent to the seller at this point). Until you release the deposit you can at any point decide to cancel the deposit. The money will then be refunded back to your payment card.


Step 4: The transfer request

When you have viewed the pet in person, and agreed on all the arrangements with the seller, the seller will send you a Transfer Request.

On "My Deposits" page you find an overview of all your incoming and outgoing deposit transactions, as well as the corresponding choice of actions to take for each deposit.
When you receive a transfer request from the seller, it means the seller is requesting the deposited money to be transferred over to him/her. At this point, you as a buyer are in full control - you can choose one of the following two options:

  1. Accept the transfer request - This means the deposit will be transferred to the seller. NOTE: If you accept the transfer request, you are no longer in control of the deposit since it will at this point be transferred to the seller (like any bank transfer)
  2. Reject the transfer request - In this scenario, no funds will be transferred to the seller. Instead, the money will be refunded back to the same payment card you provided when placing the deposit.

We strongly recommend that you only accept the transfer request from the seller at the time of collection.

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