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Deposits – Frequently Asked Questions

Below you will find some of the most common questions regarding our deposit service. Should you have any additional questions, you are welcome to write our customer support by clicking here.


Is the deposit service free for buyers?

Buyers pay a processing fee when placing a deposit. The deposit fee you pay is only refunded in case the breeder/seller cancels the deposit. If you decide to cancel the deposit, the fee you have paid will not be refunded. However, the deposited amount will of course be refunded back to your card within 4 full working days.


Is the deposit service free for sellers?

Yes, the service is completely free for sellers.


Should I be concerned if the seller of the pet refuses to use the Pets4Homes deposit service?

Since the deposit service is free of charge for sellers, we believe that there is little incentive for a genuine seller to not use it. We would therefore advise that you take extra care and reference our checklist before transferring a deposit to a seller who refuses to use the deposit service.


Do I have to use the Pets4Homes Deposit Service?

No. On the other hand, we strongly advice against sending deposits directly to people you have not met as you will be exposing yourself to the risk of fraud. As a consequence, we strongly recommend using the service, as it gives you as a buyer significantly more control and protection.


When should I as a buyer accept a transfer request?

It is up to you and the seller to agree on when it is suitable to transfer the deposit, however our recommendation is that the deposit should only be transferred once you are comfortable that the seller is genuine and after you have had the opportunity to view the pet (either digitally or in person).


What should I do if I would like to receive a refund of the deposit after it has been transferred to the seller?

In case you would like to receive a refund of the deposit, you should raise this with the seller directly. Once the deposit has left Pets4Homes we have no ability to claim the deposit back from the seller since we are not a legal party to the transaction between the buyer and the seller. If you want to claim the deposit back due to welfare concerns, we urge you to contact Pets4Homes so that we can investigate the seller.

If you need further assistance

If this help article did not answer your question, you are of course more than welcome to reach out to us by clicking the button below.

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