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Verify ID Guide

We always aim to safeguard our community, therefore we choose to work with a legitimate ID verification provider. On this page, you can learn more about the process and how it works.


What is KYC?

‘Know Your Customer’ is a verification procedure to establish our user's identity. By using KYC, we can ensure a safer marketplace for both buyers and sellers. 

We do not store the documents you submit in our system. They are submitted directly to our ID verifications provider Onfido, where they are handled securely. Onfido is recognized by the UK government as a responsible organization, you can read more about it here. They also have many protective measures in place to keep your data secure, to know how Onfido handles and protects your data you can read through their privacy policy

In summary, the KYC procedure enables us to safeguard the site and our users.

Document requirements

You can only use one of these documents to verify your ID:

  • Passport
  • Driver’s license
  • Identity card
  • Residence permit

The documents must be visible in the photos, complete (both front and back), not expired and your name and birth date must match the submitted user details. We will notify you if your document doesn’t match these requirements.

Common reasons why KYC is rejected

  • Name does not match the name on your account. You must provide the Legal name that is on your submitted document. Nicknames are not accepted. (e.g. Tom if your name is Thomas).
  • All 4 corners of the document is not showing. For example that the MRZ (Machine Readable Zone) area at the bottom of the passport is cropped or covered by your fingers.
  • Document is either too far away from camera or image is blurry and not readable
  • Birthdate does not match the submitted birthdate
  • Not both sides of a Driver's Licence being uploaded

Please see examples below of what your document should look like when submitted:

Passport

Driver's Licence


If you need further assistance

If this help article did not answer your question, you are of course more than welcome to reach out to us by clicking the button below.

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