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What steps do I need to go through to complete the ID verification?

What do I need to start the process?

To verify your identity you will need an official ID. Currently we accept the following forms of ID: 

  • Passport
  • Driver’s license
  • Identity card 
  • Residence permit 

You will be asked to provide some information about the document and submit a photo of the document either by taking a photo with you phone or by uploading a photo (note: scans or photocopies are not accepted). 

Note: We recommend that you do this step and subsequent steps on your mobile phone (please see guide while going through the process). 

If you start on another device and want to continue you on your mobile phone:

  1. You will be asked to follow a secure link (QR code, text message or by copying link) to your phone
  2. Open the link to complete the tasks 
  3. Switch back to your original device to finish the submission process

Note: please make sure to finish the process on the same device you started it on and confirm your submission

Upload your ID

  • You will be asked to upload a photo of the FRONT and then of the BACK of your identity card, driver's licence or residence permit or the front of your passport photo page
  • Subsequently, you will be asked to submit a photo of yourself (a selfie)

Submit your application

  • Finally, switch back to the device you started on and submit your verification (see picture below)

  • When you have completed the process you will see this screen (see picture below)

If you need further assistance

If this help article did not answer your question, you are of course more than welcome to reach out to us by clicking the button below.

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