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Premium - What is it and how does it help you as a buyer?

We know how exciting—and sometimes challenging—it can be to find the perfect pet. That’s why we’re introducing Premium, a helpful new way to get an edge when demand is high.

What is Premium?

Premium is a 30-day service that gives you as a buyer a little head start when new pet listings go live. It’s not a subscription and there’s no auto-renew—it is a one-time purchase for 30 days of perks.

Why have we introduced Premium?

In certain pet categories, we’ve seen that demand far outweighs supply. We created Premium to give serious, responsible pet lovers an opportunity to stand out—without disadvantaging sellers or compromising on trust and safety.

Good to know: Pets4Homes remains fully usable without opting for Premium. If Buyer Premium doesn’t feel right for you, the platform remains fully usable without it.

What do I get with Premium?

  • Early access to listings: See and message new listings before regular buyers.
  • Priority chat visibility: Your messages will be highlighted in the seller’s inbox so you stand out as a serious buyer.

Q&A

How long does Premium last?
30 days. We’ll send you an email when it ends.

Can I extend or renew?
Yes—but only after it expires. You’ll be prompted next time you try to message a listing.

Will this guarantee I’ll get the pet I want?
Unfortunately not. It just helps improve your chances in competitive categories.

Can I cancel or get a refund?
There’s no way to cancel once purchased, and we don’t offer refunds if you don’t find a pet. See our T&C here.

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