Managing your account

• Creating an account
• I have forgotten the password to my Pets4Homes account
• How do I change my contact details (phone, address, e-mail)?
• (Breeders Only) How do I update my license details?
• Why have you asked me to verify my identity?

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Managing your adverts

• How do I edit my adverts?
• Creating an advert
• How do I close my advert?
• How do I re-open inactive adverts?
• How do I remove the telephone number from my advert(s)?

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Searching for adverts

• Saved Search Alerts
• How can I save adverts that I like (favourite adverts)?
• How do I search for adverts on Pets4Homes?

Communicating with sellers or buyers

• Why am I not receiving any e-mails from Pets4Homes ?
• Have you received spam or abusive messages?
• My messages are not being sent to the seller
• How do I contact a seller regarding their advert?

Technical Issues

• Common technical issues and how to resolve them
• Saved password in browser

Our work to protect animal welfare

• How we maintain a safe environment for buyers and sellers
• Pet Advice
• Are you looking to stud?
• Pets4Homes supports petition to ban unregulated puppy imports

Staying safe and common scams

• How to avoid common pitfalls and scams
• Should I pay a deposit outside of Pets4Homes' safe deposit functionality?
• Other useful resources
• Phishing attempts by text message / e-mail pretending to be Pets4Homes
• How do I report another user?

What to do if you are subject to fraud

• How to take legal action?
• Have you paid a deposit outside of Pets4Homes and suspect you are victim of fraud?

Reporting adverts

• What to include when reporting an advert and/or user
• Do you suspect an animal welfare issue?
• Do you believe a seller should be licensed?
• How do I report an advert?

Checklists

• Puppy/Dog Checklist
• Kitten/Cat Checklist
• Bird Checklist
• Fish Checklist
• Horse Checklist

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Our Deposit Service for buyers

• Overview of our Deposit Service for Buyers
• How much does the Deposit Service cost me as a buyer?
• Deposits – Frequently Asked Questions

Common scams towards sellers

• Phishing attempts by text message / e-mail pretending to be Pets4Homes

Our advert listing policies

• Why has my advert not been posted?
• Detailed advert posting rules
• Which animals do we not allow?
• Minimum age requirements for pets
• Can I advertise foreign rescue dogs?

Licensing requirements

• Do I need a license?
• I am not required to hold a breeding license, but have been upgraded anyways
• What if I have not received my licensing number yet?
• How we enable sellers to comply with licensing requirements

Our Deposit Service for sellers

• Overview of our Deposit Service for Sellers
• Verify ID Guide
• Is my personal data safe?
• Why is the deposit service mandatory for puppies?
• Deposits for Sellers – Frequently Asked Questions

ID Verification

• Why are we introducing ID verification?
• What benefits do I get as an ID verified user?
• Why have I been asked to verify my identity?
• How do I start the ID verification process?
• What steps do I need to go through to complete the ID verification?

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Trust & Safety for sellers

• Rehoming checklist for sellers

Information for Authorities

• What do I do if I find a user that I believe needs a license?
• What to include when sending a signed Data Processing Agreement
• How we enable sellers to comply with licensing requirements