TABLE OF CONTENTS
- Why is my chat disabled in the app?
- My messages are not being sent to the seller
- I received a chat notification but I can't see any new messages
- Why am I not receiving any e-mails from Pets4Homes?
- If you need further assistance
Why is my chat disabled in the app?
Right now, our mobile app is unable to support the Pet Payments service. If you find a chat between you and a buyer is disabled, this means the buyer has made a Pet Payment request and you should continue managing their payment request on a PC, laptop, or in the browser of your mobile phone. We plan to bring the service to our mobile app shortly.
My messages are not being sent to the seller
There are a few factors that can result in your messages not being sent to the seller you have contacted via chat. Here are a few examples:
- The details in your message contains blacklisted information.
- Your IP location is on a blacklist, for example if your country has been identified as a common place from where scam e-mails are sent.
I received a chat notification but I can't see any new messages
Sometimes you might receive a notification via email or push notification that you have a new message but when you go to Pets4Homes chat, there are no new messages showing. This is likely because the user who sent you a message deleted it before you could read it.
Reasons a user might delete a message include:
- A buyer changed their mind about purchasing your pet
- The pet is no longer available so the seller deleted their reply
- A user sent a message to the wrong person by accident
If you already have a chat open with the other person, you can send them a message to check that everything is okay. If a user deletes the first message in a conversation with you, there is no way to reply back to them so you can skip that user and concentrate on other conversations.
Why am I not receiving any e-mails from Pets4Homes?
Sometimes e-mails from Pets4Homes can be marked as spam by standard e-mail systems. The only way to ensure that you will always receive all future e-mails from Pets4Homes is to add our trusted support e-mail address (support@pets4homes.co.uk) to your safe senders list and address book in your e-mail client.
We have listed how this can be done in the most popular e-mail clients below. You will need to check your spam/trash folder for an e-mail we have sent you first:
Yahoo Email
- Open a message from the desired sender (i.e. Pets4Homes).
- Now click "Add contact" next to the "From" name and address.
Windows Live Email
- Open a message from the desired sender (i.e. Pets4Homes).
- Click "Mark as safe" next to the "From" name and address.
- Now click "Add contact."
Hotmail Email
- Open a message from the desired sender (i.e. Pets4Homes).
- Click "Mark as safe" next to the "From" name and address.
- Now click "Add contact."
Gmail Email
- Open a message from the desired sender (i.e. Pets4Homes).
- Click the arrow next to reply on the top right.
- Click "Add sender" to contact list.
Outlook Email
- Open a message from the desired sender (i.e. Pets4Homes).
- In the "From" field, right-click the email address.
- Click the "Add to Address Book" link in the menu.
- Click the "OK" button.
If you need further assistance
If you are still experiencing issues, please report this as a bug to us.