Making Pet Payments (Buyers)


How-to video for buyers

How do I send a Pet Payment request?

Here are the steps to send a request to reserve a pet:

  1. Contact the seller using Pets4Homes chat, or click the blue "Ask to reserve" button on the advert.
  2. If you haven't already sent the seller a message, you will be asked to fill in a short Buyer Profile to tell the seller more about yourself and help them decide if they wish to choose you to rehome their pet!
  3. Within your chat thread with the seller, click on the "Ask to reserve" button.
  4. Once you've submitted your request, you'll see a confirmation in the chat!

After submitting your request, the seller will be notified of your interest in purchasing their pet using Pet Payments. When the seller accepts your request, you'll receive a notification in the chat and by email that it’s time to complete the payment (see next section) and secure your pet!

Note: It's important to remember that simply asking to reserve a pet does not guarantee that you will get the pet, as the seller may receive multiple requests or may not feel that you're the best fit. Once the seller accepts your request and you have completed your payment, you are then guaranteed to receive the pet you reserved!

Note: Only cats and dogs for sale have access to Pet Payments - look for the blue "Ask to reserve" button!

What does it mean if a seller invites me to make a Pet Payment?

Sellers can also invite you to make a Pet Payment if they think you are a good match for their pet! If they invite you to do this, you will receive notification of their invitation through email and chat that you have been chosen to rehome their pet and asked to make a Pet Payment to reserve them. Follow the instructions in the section below to learn how to pay.

How do I complete the payment once I am asked to pay?

Once your request has been accepted or the seller has sent a request directly to you, it's time to complete your payment to secure your new best friend! You will pay the full amount up front. Any deposit amount set by the seller will be paid out to them immediately. The remaining balance is held safely by Pets4Homes until you confirm the collection of your new pet.

Here is a step-by-step guide on how to make the payment:

  1. Open the Pets4Homes chat thread between you and the seller.
  2. In the chat window, click "Pay now" to be redirected to the payment page.
  3. You can pay for your pet using open banking or credit/debit card.
  4. Once the payment is completed, you will receive a receipt via email and your chat thread with the seller will be updated to reflect the new status that your payment has been made.

Afterwards, you need to confirm collection when you are collecting your pet (see next section) to release the remaining balance to the seller and fully complete the purchase of your new pet!

Should I view the pet when making a Pet Payment?

We always recommend you view the pet (and mum when looking for a puppy or kitten) at least once before collection so that you can be sure it's a good match, that everything is in order, and check the paper work for health tests, checks, microchipping etc. You can make your Pet Payment before, during, or after a viewing. 

You can learn more about staying safe at a viewing here

How do I confirm the collection of my pet?

The final step of Pet Payments is to release the remaining balance to the seller while collecting your pet in-person - not before. Please ensure that you click "confirm collection" before leaving the seller's home so they can see that you have completed the sale. When collecting your pet, you should:

  1. Open the Pets4Homes chat thread between you and the seller.
  2. Click the "Confirm collection" button.

That’s it! The seller will receive the remaining balance, and you can focus on welcoming your new pet to their new home! 

How can I leave a seller a review?

Please visit our designated page for information about Pets4Homes User Reviews.

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Pet Payments FAQ

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