Bringing a new pet home is a big moment, and we are here to help you do it with confidence. For peace of mind, we recommend getting your pet with PawCover protection so you and your new family member are covered from the moment you pay to your first six months together. When getting PawCover your payment is protected when things go unexpected.
TABLE OF CONTENTS
Summary
- If you pay and then don't receive your pet (for example, if the seller backs out) you'll receive a full refund of your payment.
- Sometimes things happen that aren't anyone's fault. If your new pet becomes critically ill within six months of coming home, you may be eligible for a refund (Terms and Conditions apply). This also covers situations where a pre-existing condition that the seller was or should have been aware of is clearly affecting your pet's quality of life.
Coverage
In what situations is a refund guaranteed?
In what situations is a refund not guaranteed?
How do I make a claim?
Please see our designated page if you have encountered an issue after bringing home your new pet.
If the sale is cancelled, who keeps the deposit?
After the PawCover protected payment has been completed by the buyer:
- If the buyer cancels the sale, they will not receive their deposit back but their remaining balance shall be returned to them.
- If the seller cancels the sale, the full payment amount including the deposit and fee will be returned to the buyer.
Note: If you have a safety or welfare concern, if the seller has asked you to cancel the sale, or if the seller has stopped responding, you might be entitled to your deposit back. Please forward this page and ask the seller to contact us directly to request a cancellation. If they refuse or have stopped replying, please let us know.
Didn't find the answer to your question?
PawCover FAQ