TABLE OF CONTENTS
Benefits For Buyers
5 Weeks free insurance with Agria*
(to be redeemed within 48h after pick up of your pet)
When using Pet Payments when purchasing your pet you are eligible for 5 weeks of free insurance with Agria. Good to know —no payment details are required, and there’s no commitment to continue after the free period. We don't share any payment details with Agria- it’s simply our way of ensuring your new pet is covered!
Why Agria?
- 5 weeks free insurance cover for illness and injury for your new pet with vet fees covering up to £4,000
- Up to £4,000 towards vet bills so your pet can get the care they need.
- We pay 98% of claims**, and we can pay your vet directly so you can focus on your pet.
- Free vet video calls, 24/7. Which means help is always on hand if you’re worried.
** Based on all Agria Pet Insurance claims received between May 2023 and October 2023
How it works
- Fill out the prompted form just after you confirm pet collection
- Don't worry if you skipped it! You will find a link in your email 10 minutes after collection.
- When you fill out the form, you have registered for your 5-week free insurance cover - it's that easy!
Agria FAQ
I saw the sign up screen after pick up of my pet, but now I can't find the page anymore.
Have a look in your inbox! You should have received an email 10 minutes after pick up with the link to the offer page where you can fill in all your details. Couldn’t find it? Please reach out to our customer support team via [email protected], and we will send it to you!
How long is the offer valid for?
The offer for 5 weeks of free Agria insurance is valid until 48h of collection.
I have questions about Agria's policy, can you help me?
For any questions about Agrias insurance products, please contact their customer service.
New policies: 03330 30 10 00, Cancellation or renewals: 03330 30 83 11, Existing policies: 03330 30 83 75, Claims: 03330 30 83 76
*Terms, conditions and excesses apply. For a summary of what is covered you can read the Insurance Product Information Document for the 5 weeks free pet insurance from Agria and for further information please refer to the Policy Terms and Conditions booklet. These important documents will also now be sent to you by post / email.
Pet Media Ltd trading as Pets4Homes is an Appointed Representative of Agria Pet Insurance Ltd, who administer the insurance. Agria Pet Insurance is authorised and regulated by the Financial Conduct Authority, Financial Services Register Number 496160. Agria Pet Insurance Ltd is registered and incorporated in England and Wales with registered number 04258783. Registered office: First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW. Agria insurance policies are underwritten by Agria Försäkring who is authorised and regulated by the Prudential Regulatory Authority and Financial Conduct Authority.
Free extra 7 days of ZigZag puppy training app!
How do I access my Zigzag offer?
After you have made your Pet Payment:
- Buyers will receive a link by email to download the app shortly after paying for their pet.
- Download the Zigzag app from your phone's app store.
- Register with Zigzag with the same email that you used when making your Pet Payment.
- Enjoy the extra 7 days free (in addition to the first 7 days free) to prepare for your pup's arrival!
What is ZigZag?
Zigzag is the UK’s number one puppy training app. People who pay for their new puppy using our Pet Payment service will get an extra 7 days free on top of Zigzag’s normal 7 day free trial (2 weeks in total). On the app you will get:
- Peace of mind: unlimited instant chat 24/7 with certified puppy coaches
- Tailored courses to your pup's development based on their breed and age
- Trainer recommended app: endorsed by leading training and behaviourist organisations
Training is tailored to your puppy's age and breed. Zigzag also provides 24/7 access to an instance chat with their puppy training experts. The Zigzag app has training courses created by veterinary and dog behavioural experts on topics including:
- Preparing to bring your puppy home
- Obedience
- Toilet training
- Separation anxiety
Zigzag FAQ
My free access was not automatically transferred to my Zigzag account, what do I do?
Likely, you signed up with a different email address or an anonymous Apple email address, either during sign-up on Pets4Homes or Zigzag. Please contact Zigzag via [email protected] so they can help you give access!
I am having an issue in the Zigzag app, can you help?
For questions about the Zigzag app, you will need to speak to Zigzag themselves. You can contact their support team via [email protected].
I can’t access the Zigzag offer with Pet Payments
You are entitled to an extra 7 days of Zigzag as part of your Pet Payment. This is in addition to their 7 day free trial from Zigzag, for a total of 14 days free trial.
To access the offer, please check:
- You paid for your pet using our Pet Payment service and received an email encouraging you to download the app
- You registered for Zigzag with the same email you used on Pets4Homes to make your Pet Payment (does not work for those who used Apple sign-in to register for an account.)
- You will receive 7 days of Zigzag free with Pet Payments and 7 days free as part of Zigzags ordinary free trial. When you exceed 14 days in total, you will need to subscribe to Zigzag to continue receiving service.
If you are still having issues, please contact Zigzag directly via [email protected]
35% off Wisdom Panel DNA tests
Backed by 20+ years of research, Wisdom Panel is the leading pet DNA test service that provides pet owners with vital insights into health, relatives, breed, and more. We’re offering you an exclusive 35% discount on Wisdom Panel DNA tests* with your Pet Payments transaction. Learn valuable insights into your pet’s breed, health, behaviour, and relatives that help you make personalised care decisions for them today, and for years to come.
Why choose Wisdom panel?
- The most accurate breed detection system.
- 260+ health tests related to drug sensitivities, vision, weight, etc.
- Recommended by veterinarians.
- Trusted by over 4.5 million pet parents.
- Find their relatives and discover their family tree.
How to redeem?
- Receive a unique discount code from Pets4Homes through your email.
- Visit wisdompanel.com and choose your kit
- Enter the exclusive discount at checkout
- Get to know your pet even better!
* Applies to Wisdom Panel™ Essential, Wisdom Panel™ Premium, and Wisdom Panel™ Complete for Cats. Valid until one month after pet pickup. Applicable for multiple before-mentioned products in your cart.
General Benefits for Buyers
ID Verified Sellers
To receive Pet Payments all sellers must complete ID verification which disreputable breeders don't like to do. Knowing that the seller has been verified can give you peace of mind when making a purchase.
Pets4Homes Guarantee
You can get peace of mind with the Pets4Homes Guarantee which ensures you bring home a healthy pet.
Traceable Payments
A Pet Payment is easily traceable by Pets4Homes, unlike cash or a bank transfer. If you need to dispute the payment, we help to resolve the issue with better payment tracking.
Neutral Third Party
If a dispute arises between you and the seller, Pets4Homes will work with both parties to help resolve the situation. At Pets4Homes we will always work to find the best solution with the pet’s welfare as the number one priority.
Simple Payments
You can pay via open banking and debit/credit card after a visit with your new pet. We will only transfer any deposit immediately. The final balance of your new pet is released with the click of a button when you're collecting your pet which means you can focus on your pet, not setting up a fiddly bank transfer.
Benefits For Sellers
Never been seen before 35% off MyDogDNA*
Backed by 20+ years of research, MyDogDNA is the most cost-efficient and comprehensive DNA test for breeders. It offers insights into health, traits, genetic diversity, and more. Get 35% off DNA tests.
How it works:
- Receive unique discount code from Pets4Homes (sent within 3 hours after confirmation)
- Visit mydogdna.com and choose your kit
- Enter exclusive discount code at checkout
*Applies to Wisdom Panel™ Essential, Wisdom Panel™ Premium, and Wisdom Panel™ Complete for Cats. Valid until one month after pet pickup. Applicable for multiple before-mentioned products in your cart. A new coupon can be generated max every 90 days.
General benefits for sellers
Pet Payments is the safest way for buyers to pay for their pet and for every seller that accepts them, Pets4Homes becomes safer. As a thank you for helping keep our site safe, we offer you various rewards!
Earn Boosts While You Rehome Pets
Your advert will be automatically Boosted for 3 days (a small boost) when:
- You complete ID verification and submit your bank details so we can send payments to you. This is a one-time step.
- Every time a buyer makes a Pet Payment for one of your pets.
This will help you rehome an entire litter faster and at a lower cost than before.
How many Boosts can I earn?
You can earn one small Boost for your advert for every pet in your advert. For example, if you have 5 puppies to rehome you can earn 5 small Boosts!
If you accept a Pet Payment while your advert is already Boosted, the free additional Boost will be stacked on top of your existing Boost.
Collect Verified Buyer Reviews
- A few days after a buyer collects their pet from you we will ask them by email to leave a review for you.
- Soon we will start displaying these reviews on your profile
General Benefits for Sellers
Remove stress from your buyers
Any buyers using Pet Payments will be covered by our Pets4Homes Guarantee. You know your safe, but many buyers like to get a bit of extra security, just in case. The Pets4Homes Guarantee means they are covered against scams and congenital illnesses. This takes a huge amount of stress and worry off of your buyers so they can focus on giving your pet a wonderful welcome to their new home.
Instant payments
Both the deposit and final payment will be transferred into your account very quickly after the buyer has completed the payment, and after the buyer confirms collection, respectively.
Commitment from Buyers
You will reduce the impact of time-wasters and get a firm commitment from the buyer as they are required to pay the full amount of the payment upfront. We will hold the remaining balance (the payment minus any deposit you've set) until the buyer confirms collection on rehoming day.
It's free!
For you as a seller this is a free service. You will get receive your deposit in advance, and receive the remaining balance upon collection as you do today.
Didn't find the answer to your question?
Pet Payments FAQ